Read the full details and conditions of our services below. If the information you are looking for is not listed on this page, you can contact us anytime.
Private persons can return your purchased products within 14 days for a full refund, providing:
When you return an item you are responsible to return the item in good condition. Make sure the item is carefully packaged with an outer box and lots of material to absorb the shocks of transportation. Insurance is highly recommended. We cannot assume any liability for returned products arriving damaged due to inappropriate packing.
When we receive the product we will check it for damage. If the product is in new condition, the full unit price will be reimbursed within 7 days.
The warranty period is listed with each product. The product can be returned to us for replacement or repairs for free. If your product is broken, contact us. We will analyze and discuss the defect over e-mail with you, this prevents unnecessary returns. If it is necessary to replace or repair the product, we will provide you with a return label. With this label you can send the item to us for free.
You are responsible to package the item carefully with an outer box and lots of material to absorb the shocks of transportation. We cannot assume any liability for returned products arriving damaged due to inappropriate packing.
If you send us a product which is not defect under warranty, you will have to pay € 25 handling cost and the shipping costs to send the item back to you.
All prices on our website are listed excluding VAT. The table below lists whether you have to pay VAT or duty.
|Destination||Customer||VAT and duty|
|EU country||Commercial||You pay 0% VAT and the shipment is free of duty. Enter a valid EU VAT id on checkout.|
|Private||You only pay 17 - 25% VAT to us. The shipment is free of duty.|
|Outside EU||All||We charge you 0% VAT. Duties and local VAT will be collected by customs.|
|The Netherlands||All||We charge you 21% VAT.|
All orders over € 99,- are shipped for free within the EU.
Shipping cost depends on the destination country. The table below lists the rates for the most common countries. Feel free to contact us for rates to other countries.
* Free for orders over € 99,-.
Listed shipping rates include 21% VAT, except the rates to Norway and Switzerland. To remote areas like islands we may charge an additional fee.
When all ordered products are in stock and you order before 16:00 CET (Germany, Spain, Norway, etc..) your order will be sent the same day. We don't send orders on holidays, Saturday or Sunday. We send you an e-mail with tracking information, so you can track where your parcel is while it is on the way.
Orders can be paid for with credit card, Paypal, iDeal, Mister Cash and Sofort Banking. You can also use a regular bank transfer to pay for your order.
We receive enquiries from all over the world. We are happy to offer, but some additional terms and conditions apply to these non-EU enquiries.
These conditions apply to all orders to non-EU addresses and apply in addition to our general terms and conditions: